A question about how it works, a doubt about what the tool really does with your files, a need it does not cover yet: all of it is welcome. There is no stupid question, and above all no question we would refuse to answer precisely.
That is the honest question, so here is the honest answer. Occulta is a young product. Against an established competitor, we do not claim to have more features. What we have is something else.
A frozen roadmap decides for you. Ours is not frozen. What you ask for can become a feature, not a line in a form that goes nowhere.
You are not writing to a multi-tier support desk. You are writing to the person who builds the tool, and who reads every message in full.
The first users of a product shape what it becomes. That is true now, it will not be in two years.
Tell us what you are missing. It is still the moment when it makes a difference.
Including what you dislike. A precise complaint beats a silent departure.
Reply within 48 working hours. No automated sequence, no sales follow-up unless you ask for one.
If you would rather write from your own mailbox, or attach a document that contains no client data.